Operation and Maintenance at Network

This division of SAFAA is involved in execution and maintenance of systems, equipment and components of telecommunication networks.

At SES, our key focus is our Customers’ Business Success. We understand our customers need to increase revenue, decrease costs and improve productivity. With our expertise in design, installation, maintenance and management of wired and wireless communication networks and applications, the possibilities are limitless.

What every customer should know about SES O&M Service!

• To insure optimal equipment performance SES O&M specialists perform assessment of the equipment condition, spot test the equipments and logs the critical data points (temperature, pressures and electrical) over time.
• Multiple mobile operators are supported to service a wide range of client needs.
• Systems are monitored and action taken often before the client is even aware that there is a problem.
• Trouble ticket management with detailed information every step of the way.
• Web-based reporting provides clients with secure access to view the performance of their monitored equipment, the status of current equipment and trouble tickets.
• Pro-active maintenance and support helps minimize downtime.
• Equipment replacements with guaranteed response times for equipment failures.
• Certified technicians are available in all cities all over Pakistan.
• Solid relationship with client helps minimize service issues.
• Service level agreement (SLA) – committed assurance.